IT Operations Support Specialist

Who We Are:

Saks Cloud Services (SCS) is an operating company within Saks, the premier digital platform for luxury fashion. SCS provides IT infrastructure services, technology consulting and systems integration services, while also serving as a software reseller and service provider.

Role Summary:

We are seeking a highly motivated and enthusiastic individual with experience supporting PC and Distribution Center technology to work within the Workplace Services team onsite at our Canadian Distribution Centers in Toronto. The IT Operations Support Specialist is responsible for the execution of day to day support & IMAC (Install-Move-Add-Change) activities for distribution center technologies which includes, but are not limited to, PCs/Laptops, Printers, Handheld RF Devices and PDAs.

The ideal candidate needs to be flexible around shift work based on project and business needs as we are looking for 2nd Shift and Weekend support after an initial training period.  You may also need to work after regular hours and holidays as required depending on work volume, outages, and emergency situations.

Role Description: 

• Provide best in class customer service and organizational skills to support our Distribution Center Technology and end users

• Provide fault isolation on RF, PC and Peripherals, Printer, Network, and other Distribution Center Installed Electronic and Computer Equipment

• Need an excellent understanding of desktop software/hardware including printer hardware, and the subsequent implementation, support, and repair of onsite technology devices

• Have an understanding of Windows and MAC desktop Operating Systems 

• Understand mobile technologies and their implementation in a corporate environment

• Have a general understanding of desktop imaging technologies, networking protocols, topology, Active Directory, Group Policy, DNS, AirWatch & VPN

• Provide first and second level PC support functions to end-users in Distribution Centers

• Provide first and second level software support for Operating system, MS Office products, and all other company used departmental applications

• Provide first and second level hardware support for Handheld RF Devices, PCs, Laptops, Printers, and PDAs

• Carry out installation, configuration, staging, setup of computer and printer equipment, peripherals, and software following internal established standards and guidelines

• Work effectively with 3rd level support teams on LAN/Network/Server issues, and with 3rd party vendors on hardware and software issues when required

• Document new software and hardware configurations/standards in our knowledge base

• Continue to enhance existing processes by bringing forward improvements, automation, and cost reduction opportunities

• Participate in Desktop Services projects such as new software or hardware deployment

• Have excellent verbal communication skills as well as ability to articulate thoughts and concepts to a variety of audiences in written correspondence and documentation

• Be able to lift 50 pounds and have the ability to move desktop hardware as needed

Key Qualifications:

• Bachelor's Degree in Information Technology (or equivalent combination of education and experience in end user support environment)

• A minimum of 4 years end user support experience and Mac/Apple experience

• Prior experience with desktop support, wireless networks, printers and mobile devices

• Prior experience supporting conference rooms & AV equipment a plus

• Experience with JIRA Ticket Management Tool a plus

• Experience with Google G-Suite a plus

Your Life and Career at Saks: 

• Be a part of an entrepreneurial team hyper focused on massive growth 

• Convenient and collaborative modern offices in Ontario with onsite perks

• Benefits package for all eligible full-time employees (including medical, vision and dental) 

• An amazing employee discount 

Thank you for your interest with Saks. We look forward to reviewing your application.

Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.