ROLE SUMMARY
The Regional Investigations Manager is responsible for leading Asset Protection in internal investigations. The Investigator takes complex investigations head-on through establishing solid partnerships with store and Asset Protection leadership, and law enforcement agencies and utilizes cutting-edge methods to identify and deter internal dishonesty. The Investigator is responsible for assisting with a strategy to combat shortages across our brand within an assigned region and takes a proactive approach to resolving losses within all assigned stores through training and awareness.
This role will also be responsible for monitoring all transactions utilizing available exception reporting software, AP technologies, and programs in our Hudson’s Bay stores to minimize risk. This position will also identify, distinguish, and analyze multiple components of the business that require further identification and investigate of any problem, and provide conclusions using high-level quantitative skills. Responsibilities include querying, reviewing, and understanding shrink, markdowns, returns, and sales/financial data, identifying trends in business and the retail industry, and understanding key operations processes with the stores. The Regional Investigations Manager will also provide support to the DVP of Asset Protection, Sr. District Asset Protection Managers, Inventory Control, and Finance in protecting company assets by communicating and assembling potential cases and/or providing additional data to support the areas in protecting the company assets
While the primary focus is to mitigate risk, maintain continuity of operations, and safeguard the organization, this position is also responsible for communicating with and articulating the asset protection vision within the company and serves as an influencer across the industry.
KEY RESPONSIBILITIES
● Interview associates in accordance with Wicklander-Zulawski (WZ) and the Company’s best practices.
● Monitor and utilize available software, exception reports, CCTV, AP technologies, programs in our Hudson’s Bay stores, and employee tips to generate cases.
● Identify potential acts of internal dishonesty through behavior observation and internal referrals.
● Work with outside agencies such as Law Enforcement, courts, and legal to bring cases to resolution.
● Thoroughly build and document cases to support findings and resolution.
● Teach fact-finding/investigation techniques to AP Associates.
● Partner with District/Store Management to build AP awareness.
● Utilize market resources to build cases.
● Perform data gathering tasks and analytics to assist in building cases.
● Develop new and innovative queries/research techniques to detect theft, fraudulent activity, and policy violations (i.e. return fraud).
● Produce documents for AP teams and leadership, to review and analyze.
● Offer excellent customer service while maintaining a friendly and approachable demeanor.
● Perform other duties as assigned by Asset Protection leadership.
ORGANIZATIONAL LEADERSHIP
● Influences and serves as the main AP Investigations liaison to Store Leadership and Asset Protection Team within the assigned Region.
● Collaborates with:
o AP Field Leadership
o Inventory Management
o HR/AR/Risk Management/Legal
o Solution Providers (Executive Leadership)
o Distribution & Logistics
o Operations / Corporate Offices
o Strategic Sourcing
o Finance
KEY EXPERIENCES
● 5+ years in Asset Protection/Loss Prevention Investigations with a focus on internal dishonesty.
● 2-year College Diploma in Police Foundations or a University degree in a related subject (Criminology/Law)
● Wicklander-Zulawski & Associates Interview and Interrogation Techniques certification
● Strong understanding of all provincial and federal laws (Criminal Code of Canada, FINTRAC, and Freedom of Information Act)
● Multi-store investigation experience preferred
● High-quality analytical skills, management experience, and the ability to influence at all levels.
● Strategic orientation with the ability to lead tactics as required.
● Strong negotiator and consensus builder.
● Strong Excel, Access, and Word Experience with database applications and query tools such as Microsoft Access
● Excellent analytical, organizational, and written/verbal communication skills
● Ability to conceptualize data and create ways to effectively communicate information
● Excellent conceptual and critical thinking skills.
● Ability to work with highly sensitive and confidential information and communicate within strict guidelines.
● Valid BC Driver’s license
● Willingness to Travel as Required 30%+
Thank you for your interest In The Bay. We look forward to reviewing your application.
The Bay provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HBC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
The Bay welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.