What This Position Is All About:
The Footwear Back of House Specialist represents Hudson’s Bay and its guiding principle of being Customer-First: understanding and executing the Customer Service Strategy to deliver sales results and enhance the customer experience. Professionalism, efficiency, knowledge of merchandise, organization, and strong communication skills are essential qualities for a successful Specialist.
This is primarily a support role as the Specialist executes critical behind the scenes stock duties, which maintains the operational effectiveness of the Footwear department and creates an environment that is pleasing to shop in. However, the Specialist will also participate in selling and merchandising activities on the sales floor during high volume periods, as necessary for the success of the department. Accordingly, the Specialist must be able to work in a team-oriented environment, have strong people skills, and be comfortable proactively interacting with customers and operating a point-of-sale system.
As representatives of the Hudson’s Bay brand, all Associates are encouraged to express their passion for fashion while maintaining a business casual appearance. The Specialist reports to an Associate Manager however will work closely with the Marketing / Operations Manager, as well as Associate Leads to ensure the success of the day-to-day department duties in the world of Footwear.
Who You Are:
● You have strong presentation skills and concern for order and quality.
● You get things done by engaging in high level teamwork, acting with customers in mind, and flexing your interpersonal skills.
● You are an exceptional salesperson who provides outstanding customer service, excels in developing strong, long-lasting customer relationships, and succeeds at going above and beyond their goals.
● A natural and unique problem-solver, who is also intuitively analytical and creative.
● Creates a sense of community in the team, shares wins and successes, and encourages or contributes to open dialogue.
You Have:
● High school diploma or equivalent.
● Previous retail experience is preferred.
● Knowledge of cash register systems with basic computer and mathematical skills.
● Demonstrated ability to develop long-term relationships with customers.
● Strong organizational, interpersonal communication, and detail-oriented skills.
● High level of ownership, accountability and results-oriented initiative - YOU ARE THE EXPERT!
● Requires physical movement with moderate lifting and climbing in a fast paced environment.
● Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays.
● Possess an understanding of and passion for fashion and/or footwear is helpful.
As The Footwear Back of House Specialist, You Will:
● Execute all merchandise prepping tasks, including processing New Receipts, Maintaining New Samples, RFID Scanning, and Managing Mis-Mates, Damages, and Brands Not Carried. You own the end-to-end back of house operation of the department.
● Ensure flow of merchandise from the dock to the sales floor/stockroom.
● Replenish merchandise to maintain in-stock position of the sales floor.
● Maintain floor standards including replenishment and presentation, and assist in the execution of seasonal changeover.
● Maintain order and cleanliness across the stockroom and sales floor.
● Generate sales by determining customer's needs and processing all Point of Sale (POS) transactions accurately and efficiently.
● Build and maintain customer relationships by providing an exceptional shopping experience and executing appropriate selling behaviours.
● Achieve KPI's (key performance indicators) to deliver business objectives, including productivity metrics and promotion of the company's HBC credit and loyalty programs.
● Maintain, gain and share the knowledge and expertise on the brands & styles we offer (Product Knowledge).
● Assist in the preparation and execution of the annual inventory count.
How Often You May Travel:
● N/A
Your Life and Career at HBC:
● Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator!
● Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
● A culture that promotes a healthy, fulfilling work/life balance.
● Benefits package for all eligible full-time employees (including medical, vision and dental).
● An amazing employee discount.
Thank you for your interest with HBC. We look forward to reviewing your application.